Answered By: Kelly Smith
Last Updated: Apr 20, 2016     Views: 314

There are a few common problems you might encounter when logging in to the Libraries' resources.


EZproxy Server Error

EZproxy Server Error - Please tell your server administrator to check messages.txt/ezproxy.msg for a MaxVirtualHosts error

This message indicates that all access to online library resources is down. If you see this MaxVirtualHosts error note, please submit this as a question so we can fix the problem as soon as possible!


Broken Link

Oops! This link is broken. Please copy this error message and paste it in the chat box to the right or email it to systems.library@eku.edu so the Library can fix it. The problem will be addressed within one business day.

If you select a link to an online library resource and you get an "Oops, this link is broken" message, simply copy the error message and send it to systems.library@eku.edu so we can fix it.


CAS Login Errors

The credentials you provided cannot be determined to be authentic.

If you are trying to login via the Central Authentication Service (CAS) screen and get this error message, make sure you are entering your username correctly.  Do not include the email domain part.

Correct: john_doe21

Incorrect: john_doe21@mymail.eku.edu

If you are entering your username correctly, and your password has not changed, contact IT to make sure your account is up to date.  If IT confirms that your account is up to date, and you are still having problems logging in, please submit this as a question so we can troubleshoot.