Answered By: Kelly Smith Last Updated: Aug 15, 2018 Views: 1410
There are a few common problems you might encounter when logging in to the Libraries' resources.
CAS Login Errors
The credentials you provided cannot be determined to be authentic.
If you are trying to login via the Central Authentication Service (CAS) screen and get this error message, make sure you are entering your username correctly. Do not include the email domain part.
If you are entering your username correctly, and your password has not changed, contact IT to make sure your account is up to date. If IT confirms that your account is up to date, and you are still having problems logging in, please submit this as a question so we can troubleshoot.
EZproxy Server Error
EZproxy Server Error - Please tell your server administrator to check messages.txt/ezproxy.msg for a MaxVirtualHosts error
This message indicates that all access to online library resources is down. If you see this MaxVirtualHosts error note, please submit this as a question so we can fix the problem as soon as possible!
Oops! This link is broken. Please copy this error message and paste it in the chat box to the right or email it to firstname.lastname@example.org so the Library can fix it. The problem will be addressed within one business day.
If you select a link to an online library resource and you get an "Oops, this link is broken" message, simply copy the error message and send it to email@example.com so we can fix it.